Monday, 11 January 2010

More Stupid Policy - Insurance

I've just tried to renew our house and contents insurance policy. The guff accompanying the renewal notice says this can be done very simply by phoning the number stated. So I do ....... and give my name and details of the address and policy number....only to be told that the policy is in my wife's name and despite the fact that I am also listed on the policy I cannot renew the policy without confirmation from her. Of course she is out, as this is the only time I get to get any serious matters dealt with. The fact that I am also listed on the policy apparently does not make it a joint policy (so what is it then??).
The reason they cannot renew on my say-so is apparently due to the Data Protection Act (that iniquitous instrument which prevents anyone being in the slightest bit helpful over the phone despite the government's pressure for everyone to transact business by phone or online). I politely point out that this is complete rubbish as I am giving him the information, not the other way round. I am not covered by the Data Protection Act and I'll tell him anything he needs to know. As usual with these brainwashed automatons, he refuses to see logic. The best he can offer is to convert the policy to a "joint" one ........ but that will involve talking to Mrs Journeyman ........ who, of course, is not in!!
So we have to phone back later and, of course that particular gentleman won't be there and we'll have to start all over again...... thus wasting our time, his time, and extra phone calls. And the government really can't see why the country is going down the tubes. It beggars belief.

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