See my post of 11 May 2010.
I thought that was the end of it. Wrong!.
About three weeks after submitting the photocopied forms my wife and I both received a proper printed form (in separate envelopes despite the fact that they know we both live at the same address) with a letter explaining that our daughter had now submitted her details online and could we both please complete these forms and return them. For those of you who don't know these are multipage booklets requiring much information to be looked up in order to complete them. Having done this already I was somewhat reluctant to do it all again. So I phoned the student finance hotline. I suppose I shouldn't really be all that surprised to find myself having a very one-sided conversation with a machine. "Press 1 for xxxx ; press 2 for xxxx" - I'm sure you all know the routine. However, one of the options said "If you have been requested to submit information which you have already submitted, you need do nothing." Fair enough - so I did nothing.
My daughter has just received an e-mail message from Student Finance acknowledging receipt of her online details and stating that they would be sending out forms to her parents in the near future for them to complete their details!
How on earth can we allow the country to be run on organization like this? If all the information could have been submitted online at the same time on a single application form with a single reference number Alice might have been told by now how much she was getting. As it is, I can see a repeat of last year when many students didn't get any finance at all until at least the end of the first term. Alice has already had a request from her university to pay the first term's accommodation rent up front now. Where is that money supposed to come from?
If the "burning of the quangos" we have been promised is a reality, then I suggest Student Finance should be one of those to go. Its organisation seems at least as bad, if not worse, than the infamous Child Support Agency. The job could easily be carried out much more efficiently by any self-respecting payroll department.
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